Frequently Asked Questions
When are your customer care specialists and pharmacists available?
Our customer care specialists and pharmacists are available in office or by phone Monday through Friday from 9:00 a.m. to 5:00 p.m.
How quickly can my prescription be filled?
95% of prescriptions are ready for pick up within 24 to 48 hours after the prescription is received. . In some cases, medications have components that need to be ordered or made up in a sterile environment which can be up to 72 hours.
Will my Insurance pay for my medication?
We do accept most insurance plans and are happy to bill them when it is cost effective for our patients. In some cases our cash price is lower than the patient’s co-pay. There are a few insurance companies that are now not coving compounded medications, thus leaving the patient responsible for the cost. In the event that we are not contracted with your plan we can provide you with a claim form to obtain reimbursement. While you may be paying a pharmacy directly for a compounded prescription; most insurance plans should cover the final cost.
Can you ship my medications?
We can ship your medications via Fed Ex or US Postal Service at your request with no additional fees for processing and handling. Standard shipping rates apply.
How do I begin a Natural Hormone Replacement Regimen?
Start by educating yourself. There is a wealth of information on this website. We also invite you to our free seminars held at the pharmacy. Call today for upcoming dates and to RSVP. When you are ready you can contact us by phone 623.362.9322, email info@pottershouserx.com or through the CONTACT US tab on our main page. You can also set up a private consultation with our pharmacist on this site as well.
What if my doctor doesn’t work with compounded hormone therapy?
Change your doctor. Call us today, we can provide you with a list of valley physicians that prescribe natural hormone replacement therapy.
What needs to be tested?
Hormone levels need to be measured; Adrenal glands and the Thyroid if indicated. Required tests are determined during a consultation.
Where do I get a test kit?
You can obtain a kit by visiting our pharmacy 21755 N. 77th Ave #1200 Peoria, AZ 85382.
Where is the testing done?
You do the test yourself in the comfort of your own home. Then you mail the kit to ZRT labs in the envelope provided.
How much does the testing cost?
Testing typically costs $240-$299 depending on tests required. What’s your sanity worth?
How often do I need to be tested?
This varies by the individual. Typically symptoms will change with aging.
How long does it take to work?
Natural hormone replacement therapy is a process, so it depends on the individual. Some people experience a quicker effect than others, but the general timeframe tends to be anywhere from 3 weeks to 3-6 months. The beauty of customized hormone replacement therapy is that it is totally individualized, so it does depend on the individual.
Can I take hormones if I have breast cancer or have breast cancer in my family?
Yes, but you must see a doctor first. We can then work with your doctor.
How long do I have to take hormone replacement?
How long do you want to live a life full of joy and energy?
